21 March 2006


Failure of the Division's Network Attached Storage device left PC users without access to their home directories.

On Wednesday 8 March 2006 the Division’s Network Attached Storage device failed due to a hardware problem. PC users were only able to log on to their computers locally, and their network drives (including ‘My Documents’) were unavailable.

Dell fixed the problem and has scheduled several more visits to upgrade to device to current specifications. Some downtime is expected on Friday afternoons over the next two weeks to complete the upgrade.

The incident is being used as a test case for developing a Business Continuity Plan for the Division to minimise or eliminate disruptions to works when critical systems in the Division fail.