If the University of Canberra is going to embrace ITIL, then there needs to be a commitment to supporting Best Practice in a number of areas. So what is Best Practice for training IT staff?
According to Best International, citing a Computerworld list of the Ten Best Places to Work in IT for training, the ten best places to work in IT in the US spend on average between AU$9,000 and AU$14,000 per employee per year on training, with an average number of training days per year of between 7 and 17. Since the TSU has 9 employees, this means spending between $80,000 and $126,000 each and every year on training, plus the cost of the additional staff required to cover their absences while training (about another two-thirds of a person, plus THEIR training…).
There is a case study of the University of Florida (voted number 2 in the 2004 Best Places survey) at http://www.computerworld.com/careertopics/careers/story/0,10801,93759,00.html. Average annual number of training days per IT staff member at the University of Florida is 7.