- There are some technical issues still being resolved: one particularly difficult to resolve technical issue is a hum in the sound recording systems when the rooms are used in a particular configuration: TSU staff are working with the supplier and installer to either rectify the problem or replace the errant components.
- The new installations are challenging students: as an example, in one case last week a group of students became quite insistent that their issues with using one of the rooms were dealt with summarily, and were told to contact their lecturer, or the comedu helpdesk. Subsequently a member of the TSU staff on his lunch break was contacted directly, with the insistence that help be provided to the students immediately. It turned out the students had not followed the instructions provided and the fix was quite simple: changing one setting on the camera to reflect their requirements for recording.
The microteaching spaces are a flexible design required to satisfy a number of different and varied uses: this has increased the apparent complexity of the spaces when used by inexperienced students and staff, even though the rooms are now simpler to use (for single camera recording) than they were before.
- Access is difficult: not a day goes by without students seeking access to the rooms: without swipe card access this will continue to the annoyance of staff in the surrounding offices. Also as a result of the lack of swipe card access the rooms are being left unlocked: there have been a number of security reports of the rooms being found unlocked by security on patrol overnight.
In order to get the full use from these rooms the Division will need to consider seriously dedicating staff resources to help staff and students get value out of the resources there. Either that or limit access to trained and qualified operators only.