03 May 2005

Backlog in TSU projects

Installations require commissioning with no new resources.

The TSU is currently finding commissioning new services and upgrading existing installations very difficult because of limited staff resources. Both the ePortfolio and eMeeting servers are now installed but more work is needed to bring these services online so that they can be used.

There is also an urgent need to upgrade the email server (see separate item in this report).

A number of teaching activities and research projects have also unexpectedly called on TSU resources, further delaying work on approved projects: any activities being planned that would require the assistance of the Technical Services Unit in teaching or research should be discussed in the first instance with the Manager of the TSU or raised with the Division’s IT & Infrastructure Committee, and an approved source of funding for the activity identified and approved.