A hiccup with the way names are displayed on emails from Exchange will be sorted as soon as possible.
The new email system relies on data from the Staff Directory for creating and maintaining accounts, including the display name on emails (the “from” field). The automatic process that manages this system has had a few teething problems, including the display of people’s full names rather than their preferred names in their email addresses.
Client Services Division now accepts this is an issue and is allocating resources to fix it by replacing full names with preferred names. This should now be in place.