Always at the end of Semester the levels of tension within the University community rise: with limited resources, competing deadlines and overwhelming requests for support this can lead to frayed tempers and misunderstandings.
While the TSU staff do their best, often above and beyond reasonable expectations, some staff members in the Division feel they aren’t getting the attention they deserve and express their dissatisfaction directly with TSU staff, sometimes beyond the point of what would be considered appropriate workplace behaviour.
TSU staff have been instructed to bring any instance of such behaviour to the attention of the Manager, IT & Media Services. Any support work for the individual staff member concerned will be suspended pending an investigation of the incident. If it looks like the complaint is justified an official complaint may be lodged with the University about the incident.
Divisional staff who are dissatisfied with the Technical Services Unit should take their grievance up with the Manager, IT & Media Services, or the Deputy Head of the Division, not with TSU staff directly.