28 June 2005

Helpdesk phone upgrade

New phones and headsets will improve TSU telephone support.

Helpdesk phones have now been upgraded to new ones with headsets, so helpdesk staff can deal with support calls ‘hands-free’. As well as making it possible to interact with a computer to solve issues as they arise, it also makes it easier for the helpdesk to log requests in the helpdesk system so we have a better record of the work they do.