What to do about rooms that are locked when required for teaching or labs.
With the new regime in place with Security locking unbooked Category A spaces, there has been a marked increase in requests to TSU staff to open rooms. TSU is reluctant to take this responsibility if the request comes from someone unknown to the staff, and usually direct the request to Security.
In the past labs in Building 9 have been unlocked by TSU staff on legitimate request between 8am and 6pm Monday to Friday. With retirements and other staff on leave it has not been possible to cover all these hours, and staff have been unavailable to open labs before 9am. Security has declined to answer requests for the labs to be opened before 9am due to their staff commitments at that time, so the service has been unavailable. We expect normal service to resume next week with the return of the Help Desk Manager from leave.