20 April 2007

Monthly Stats

Stats for March show a high number of unfinished business.

A record number of Divisional Helpdesk jobs were outstanding (incomplete or pending) at the end of March, according to the March Stats. While it is not unusual to have a high number of jobs outstanding at this time of the year, it was a record and needed to be investigated.

Analysis of the jobs outstanding doesn’t reveal any particular pattern: there is a lot of work coming in and possibly some jobs are taking longer than normal to resolve (difficult to judge with any accuracy since time to resolution isn’t a statistic with any reliable historical data with which to compare current activities).