On Thursday 18 January 2007 and the following days COMEDU staff home drives and network shares were transferred from the Division’s server, dcenas, to ICT Services’ staffprofiles and staffshares drives. A number of staff experienced some difficulties with accessing their files after the move, but for most, providing they had logged out of their machines before the transfer as requested, experienced no issues.
There didn’t seem to be any great consistency in the reported difficulties, and each incident was dealt with between the client, COMEDU Helpdesk and ICT Services on a case-by-case basis. Most have been resolved in a timely manner.
Staff should report any difficulties with their Home Directory, Profile or shares they access directly to the Service Desk where their difficulties can be dealt with without COMEDU intervention. During the transition period our helpdesk staff are being involved in any incident, increasing the number of staff involved in the process and making it more complicated for everyone, rather than making it more efficient. Any requests the COMEDU Helpdesk receive are directed to the ICT Services’ Service Desk, but in the future Divisional staff should direct any inquiries about their Home Directories, Profile or shared drives to ICT Services.