08 March 2005

Updated Helpdesk statistics

More complete February 2005 Helpdesk statistics are provided.

Last month incomplete data for February 2005 was provided: below the figures are updated. While the graph demonstrates the amount of requests dealt with by the TSU in February, we have been more diligent recently in adding requests to the system so that we can better manage the requests.

TSU statistics including final February 2005 figures

We have also added some features to make adding and tracking jobs easier, including a web form where users can add their requests to the database directly without sending an email. The webform is at http://www.ce.canberra.edu.au/tsu/staff_add_request.cfm

New online form to request TSU services: